Many companies even use third-party support staff, per ProPublica. It's outsourcing and penny-pinching all the way down, and the people getting screwed are the

Many companies even use third-party support staff, per ProPublica. It's outsourcing and penny-pinching all the way down, and the people getting screwed are the customers and the employees. https://www.propublica.org/article/meet-the-customer-service-reps-for-disney-and-airbnb-who-have-to-pay-to-talk-to-you https://www.propublica.org/article/meet-the-customer-service...