i neither trust nor have sympathy for anyone in the situation. i guess its because any inter-business negotiation / transaction should be assumed to be hostile

i neither trust nor have sympathy for anyone in the situation. i guess its because any inter-business negotiation / transaction should be assumed to be hostile since its generally close to a zero sum game, or partially one. you are trying to buy some goods / services to then sell for a profit, or you are trying to sell some goods or services for a profit that you already made. its the same as flipping something at a yard sale- sometimes you get screwed, and its basically always your fault. i guess your post reads like you think you are a well behaved consumer buying stuff at a retailer with good customer service. which is an impossibly naive or deliberately false point of view. and of course, the fact that your whole goal of writing these posts was to sell the coffee, and it worked, makes your aw shucks routine all the more suspicious. i have been screwed many times in the world of manufacturing, no one ever complains like this, you either have recourse or you eat it and dont feel bad for yourself. edit: on top of that you are selling coffee, something that is already well provided everywhere. it would be different if there was some element of charity or necessity, but your endeavor is purely a profit seeking one (with no negative externalities, id consider it neutral to everyone else) which furthers the mismatch between your tone and reality edit 2: of course i think its a dick move by someone to order a bunch, then reneg. but if you werent aware of that risk, you are just stupid, especially if your going to spend 250k