Google is a leader in the tech playbook concept of cornering off your monopoly then treating your customers like shit. It's actually essential to any internet

Google is a leader in the tech playbook concept of cornering off your monopoly then treating your customers like shit. It's actually essential to any internet scale business model, because of the challenges of profitable serving so many people if you actually provide some kind of support. FWIW, google is better positioned to give shitty support because their users are the product anyway, and they grew organically into this. Support was never really part of the bargain (incidentally why I would never take google seriously for "business" services like gsuite or gcp because it's just not their culture). The more egregious examples are companies like uber (probably the worst) that actually have customers but think they can treat them as badly as google treats its users because it's a "tech" business. And you end up with supposedly "disruptive" businesses that just amount to "we're cheaper because we're self serve and don't offer support (and ignore laws)". But returning to your point and mine, the first step is "blitz-scaling" yourself a de-facto monopoly so you can get away with treating people badly.