>>I still top 20% out of guilt hmmmm >>but it might be that service in general is poorer now. I wonder why that might be? You have allowed emotion to screw

>>I still top 20% out of guilt hmmmm >>but it might be that service in general is poorer now. I wonder why that might be? You have allowed emotion to screw the system. the entire purpose off a tip is pay for the service. no serivce no tip. People work of incentives, if they know they will get 20% no matter what why would or should they give you good service? you set the expectation, and now complain that people have given you exactly what you expected of them