4 ms·
Do people seriously prefer the agent to the app or the waitress to the app? You would rather wait in line or wait to be checked on than do something right away
by throwawaysleep 4y ago
Do people seriously prefer the agent to the app or the waitress to the app?
You would rather wait in line or wait to be checked on than do something right away?
- jen20 4y agoIt’s contextual. At the airport (Houston, specifically), I prefer to use the self-service tablet as it’s more convenient. At restaurants I will not order via toast (or similar), since it requires an account. If that is the only option, I will leave.
- NegativeK 4y agoThe weather affected my holiday travels (not for Southwest.) I sat at the gate behind 20 other people in line, waiting. I called the support number and tried to use the app while on hold. The person on the phone managed to snipe a flight that put me home four hours later than my original plans, with a free, unsolicited upgrade to first class. The best the app showed me was a 48 hours delay. Nobody had showed up to help the line of people by the time I was off to find a comfortable seat. I usually dislike talking to people. When it comes to stressful situations or customizations that aren't cheap (think cars or dining out,) a living, breathing professional is going to be much more useful than an inherently limited screen.
- forgotmypw17 4y agoI prefer the agent because I already deal with crappy user interfaces all day long, and the cognitive load of one more app to contend with is just not worth it. Waiting, on the other hand, is an opportunity to meditate, which I always appreciate, and usually improves my state.