4 ms·

How would you go about finding out how to access the manager of some department within MegaCorp? All one can do these days is fill out some contact form and may

How would you go about finding out how to access the manager of some department within MegaCorp? All one can do these days is fill out some contact form and maybe someday getting an email from some noreply email address. I'm also chuckling at the thought of me mentioning that I'm a stock holder. This feels very detached from reality.

phpisthebest 4y ago
It has been known for awhile that most big companies have Executive Service teams that do respond to customer emails. the Website consumerist (are they even around anymore) used to publish these "ceo" email addresses. about 20 years when I worked as a 3rd party vendor in a Big Box retailer I had contact with many Regional Managers, they all had public ways to contact them, and those contacts where read, and if a customer complaint was it issue it would be sent to store manager given high priority Most people think like you do, "they are so big so they don't care" and depending on the reasonableness that may be true, I saw some really crazy things in my time (people always angling for free shit) but honest issues where dealt with.
actually_a_dog 4y ago
The simplest way to find out would be to ask the nice person in front of you who's trying to help you.
- Macha 4y ago
  The base level staff often aren't allowed discretion to do more than "computer says no".
  - actually_a_dog 4y ago
    I said it was simple, not guaranteed to work. If it works, it works. If it doesn't, it doesn't. But it's more inclined to work if you tell them that you appreciate their help and that they'd like to contact higher ups about the situation later.
JumpCrisscross 4y ago
> How would you go about finding out how to access the manager of some department within MegaCorp? You don’t. You write a generic letter and copy their regulators. If you’re nice, you give them a heads up over e-mail with the threat super explicit.
RestlessMind 4y ago
Get this on ballot measures across the nation? A rightly worded ballot measure, in populous consumer-friendly states like CA and NY, can compel megacorps to provide appropriate customer service.

phpisthebest 4y ago

It has been known for awhile that most big companies have Executive Service teams that do respond to customer emails. the Website consumerist (are they even around anymore) used to publish these "ceo" email addresses. about 20 years when I worked as a 3rd party vendor in a Big Box retailer I had contact with many Regional Managers, they all had public ways to contact them, and those contacts where read, and if a customer complaint was it issue it would be sent to store manager given high priority Most people think like you do, "they are so big so they don't care" and depending on the reasonableness that may be true, I saw some really crazy things in my time (people always angling for free shit) but honest issues where dealt with.

actually_a_dog 4y ago

The simplest way to find out would be to ask the nice person in front of you who's trying to help you.

Macha 4y ago
The base level staff often aren't allowed discretion to do more than "computer says no".
- actually_a_dog 4y ago
  I said it was simple, not guaranteed to work. If it works, it works. If it doesn't, it doesn't. But it's more inclined to work if you tell them that you appreciate their help and that they'd like to contact higher ups about the situation later.

JumpCrisscross 4y ago

> How would you go about finding out how to access the manager of some department within MegaCorp? You don’t. You write a generic letter and copy their regulators. If you’re nice, you give them a heads up over e-mail with the threat super explicit.

RestlessMind 4y ago

Get this on ballot measures across the nation? A rightly worded ballot measure, in populous consumer-friendly states like CA and NY, can compel megacorps to provide appropriate customer service.