My experience is that customer service is often trying to convince me that there is no problem or that my problem is my fault and there's nothing they can do ab

My experience is that customer service is often trying to convince me that there is no problem or that my problem is my fault and there's nothing they can do about it. I bet many people here can sympathize with me when I say I know from experience that when customer service asks what operating system I use, the correct answer is "Windows," even though I run Linux, because I will never get help with any issue of I admit I'm using Linux (even for issues not at all related to my OS, like issues with my router - I don't call for Linux issues, because I can diagnose and fix those!). They will tell me Linux isn't supported... By their browser app or broadband service or what have you. The less connected you are to a real person, the more true this is. Email is the worst. If you include any detail remotely atypical, they will latch right on to it. It's not like writing a ticket where if you include everything you think might be relevant, it will be appreciated and used to troubleshoot in good faith. It's more like they're building a case against you and any extraneous information you include will be used to achieve a summary judgement against you. (I've had lots of great customer service experiences with smaller businesses and startups, over email and phone calls, but for giant organizations it's a terrible, adversarial process that often doesn't resolve my issue.)