Depends on the call centre. Some are great and answer your question straight away. Others are newspeak-laden smokescreens designed entirely to either funnel cus

Depends on the call centre. Some are great and answer your question straight away. Others are newspeak-laden smokescreens designed entirely to either funnel customers into doing what the company wants, or to waste their time until they give up. “Thanks for calling $corp, press 1 to pay a bill or 2 to give us a 5 star rating. Press 3 to hear these options again.”