> But automated call centers do save the customer time. 9 times out of 10 a user problem is easily remediated by pointing the user to the correct manual. > If

> But automated call centers do save the customer time. 9 times out of 10 a user problem is easily remediated by pointing the user to the correct manual. > If it wasn't, phone trees and other pre-tech phone routing would never save the company money at all! If a company's phone tree can make the consumer drop the call, it saves the company support worker time, regardless of whether the customer request was adequately served. For a company, the tradeoff where customer may be on the line for 10 hours in a call tree to get an answer a their question, or 10 minutes with a support agent, is fairly easy if you do not care about support. Phone trees do not automagically save anyones time, and especially not that of the customer.