The founding premise of positive emotions from human service personel result it better client satisfaction is bogus. First: these humans are more like robots wi

The founding premise of positive emotions from human service personel result it better client satisfaction is bogus. First: these humans are more like robots with heavily regulated and trained kind of interactions seemingly following predetermined scripts, not human-like at all. Robotic. More like carring out an excuse for ticking the 'have client support' on the cheklist of running a business, but without actually doing it. Two: inattentive incompetency and pushing company agenda down the throat of the client - which is the usual attitude - will not be neautralized with the words of 'excited', 'happy', 'glad', and other dishonesty, regardless if a human or AI does it. I seen a screenshot once, saved it: Support agent: How are you today? Client: Not good. Support agent: I am happy to hear that. How may I help you? With years of bitter disappointment I reached the point of rather discontinuing a service instead of attempting communications with the support department. Of the several dozens of communications about 80% ended up in wasted time and nothing wrapped in pretentious politenes. No resolution but robotic and empty words. Of these half of the cases did not attempt making an effort comprehending the problem before throwing at me the first prepared phrase came to mind just to rush closing the damn ticket on their side (several rushed me to declare closed case before outcome was even possible - e.g. dependent on something delivered later). And almost all have the audacity to send a followup survey about satisfaction with the support. No, polite words will make no difference, not at all. Only real help will. Be it grumpy or overflown with joy.