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"I am really frustrated with your company and I know it is not your fault" "take your time" "thanks for doing what you can" "I hope your next call is easier"
by wintermutestwin 4y ago
"I am really frustrated with your company and I know it is not your fault"
"take your time"
"thanks for doing what you can"
"I hope your next call is easier"
Being nice to the poor CS person is easy and sometimes results in better service. There is no reason to take your frustrations out on them as no one in the company that could make a difference will ever hear about it.
- hutzlibu 4y ago"There is no reason to take your frustrations out on them as no one in the company that could make a difference will ever hear about it." That depends, if enough support guys get yelled into depression and quitting, someone higher up eventually has to make a change. But this is obviously very a dark path and so far, my support tickets did not feel important enough, to actually ruin other peoples life for it. But it sucks, that you seem never get through to someone who actually is responsible for all that mess.