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This really shouldn't be a surprise. Even the outsourced Indian human support lines, where they are required to recite the corporate litany, and monitored to ma

by johnea 4y ago

This really shouldn't be a surprise. Even the outsourced Indian human support lines, where they are required to recite the corporate litany, and monitored to make sure they do, are really just human shields that protect the corporation from accountability...

miked85 4y ago
Most of the outsourced support I've tried to get help from really might as well be chatbots. They will just keep repeating the same things which don't actually answer my question.
- pishpash 4y ago
  They were mechanical Turks waiting for the real bot upgrade.
- ck2 4y ago
  I think the human on the other side is given tools with canned responses to select from so they too often lean on that. That and they are required to have like 20+ windows open. I could not do that job.