5 ms·

Why would you hope to not involve lawyers in a situation where someone has taken $400,000 from you?

jcollins1991 4y ago
Because one of the most common themes on HN are Stripe complaint posts immediately getting the attention of Edwin? I recall Patrick being more active on product announcements / otherwise positive news. I appreciate their level of reactivity here, and the truth is complaining on HN really does eyeballs on problems where their internal processes seem too broken to help.
HDThoreaun 4y ago
Because resolving without lawyers is cheaper?
- thfuran 4y ago
  And swinging round Home Depot to pick up some buckets in the event of a fire is cheaper than funding a fire department, but it's not really the right tool for the job.
  - HDThoreaun 4y ago
    I’ve seen more than a couple stripe disputes resolved here. If the problem isn’t urgent, which it somehow seems to not be, this is a fine step.
  - blairbeckwith 4y ago
    Using a fire extinguisher on a small flame before it grows in to needing the fire department seems like a reasonable approach.
    - chrisandchris 4y ago
      Still, one should still call the firefighters _before_ using the extinguisher. If the extinguisher did not work, and you tried 5min, these 5min are lost.
- oliwarner 4y ago
  Op is juggling cash to make payroll. Crushing insolvency can be far more expensive than lawyers.
denimnerd42 4y ago
A lawyer will run through 400k quite quickly so yeah he should be prepared but..
- nerdbert 4y ago
  That's like 6 months of an associate's time at a high billing rate. We are talking about sending a letter or making a phone call here.
  - heavyset_go 4y ago
    If they respond to the OP's lawyer via their legal team, is the OP going to want to continue to engage them without a lawyer? One letter can become several with a multitude of billable hours and services.
thewataccount 4y ago
Because lawyers cost > $0 ?
- thfuran 4y ago
  How much does not having access to their money cost? I bet also >$0.
  - thewataccount 4y ago
    If your option is either lose $400,000 or pay for a lawyer - you're of course right that you want to get a lawyer. OP said: > Honestly that's the next step. Hoping to not have to involve lawyers. My understanding is that OP was hoping to communicate with support and get access to their accounts without paying for a lawyer - as that would be preferable with a cost of ~0$ All three of us appear to agree - If that doesn't work definitely time for a lawyer

jcollins1991 4y ago

Because one of the most common themes on HN are Stripe complaint posts immediately getting the attention of Edwin? I recall Patrick being more active on product announcements / otherwise positive news. I appreciate their level of reactivity here, and the truth is complaining on HN really does eyeballs on problems where their internal processes seem too broken to help.

HDThoreaun 4y ago

Because resolving without lawyers is cheaper?

thfuran 4y ago
And swinging round Home Depot to pick up some buckets in the event of a fire is cheaper than funding a fire department, but it's not really the right tool for the job.
- HDThoreaun 4y ago
  I’ve seen more than a couple stripe disputes resolved here. If the problem isn’t urgent, which it somehow seems to not be, this is a fine step.
- blairbeckwith 4y ago
  Using a fire extinguisher on a small flame before it grows in to needing the fire department seems like a reasonable approach.
  - chrisandchris 4y ago
    Still, one should still call the firefighters _before_ using the extinguisher. If the extinguisher did not work, and you tried 5min, these 5min are lost.
oliwarner 4y ago
Op is juggling cash to make payroll. Crushing insolvency can be far more expensive than lawyers.

denimnerd42 4y ago

A lawyer will run through 400k quite quickly so yeah he should be prepared but..

nerdbert 4y ago
That's like 6 months of an associate's time at a high billing rate. We are talking about sending a letter or making a phone call here.
- heavyset_go 4y ago
  If they respond to the OP's lawyer via their legal team, is the OP going to want to continue to engage them without a lawyer? One letter can become several with a multitude of billable hours and services.

thewataccount 4y ago

Because lawyers cost > $0 ?

thfuran 4y ago
How much does not having access to their money cost? I bet also >$0.
- thewataccount 4y ago
  If your option is either lose $400,000 or pay for a lawyer - you're of course right that you want to get a lawyer. OP said: > Honestly that's the next step. Hoping to not have to involve lawyers. My understanding is that OP was hoping to communicate with support and get access to their accounts without paying for a lawyer - as that would be preferable with a cost of ~0$ All three of us appear to agree - If that doesn't work definitely time for a lawyer