2 ms·
They were never made for that. Their purpose is to hire less tech support people. They don't care about your time wasted, and you bought the product already, b
by ilyt 4y ago
They were never made for that.
Their purpose is to hire less tech support people. They don't care about your time wasted, and you bought the product already, better to pay people to sell product to more people than to deal with tiny % that has problems with it.
- ericd 4y agoIf your company has a reputation of not standing behind its products, selling is going to become harder, and more expensive, and your margins will go down. This is hard to measure accurately (people try with NPS, but that’s fraught with bias), so it might be hard to argue for spending more on customer satisfaction and a good reputation, if your org is trying to be metrics driven rather than intuition/principles driven. So basically, blame the MBAs :-)
- ilyt 4y agoThat's for the next manager or CEO to worry, you get your bonus for saving corporate money then move in.