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Support contract: 1. For the given amount of $5000 for the period 2023-01-01 to 2023-12-31 you are entitled to 2. Create a feature or bug request on our suppo
by raverbashing 4y ago
Support contract:
1. For the given amount of $5000 for the period 2023-01-01 to 2023-12-31 you are entitled to
2. Create a feature or bug request on our support system
3. Have a first response back in 96h
4. No warranties explicit or implicit that we'll be able to solve your problem blah blah blah etc
- foepys 4y agoAnd then you are on vacation and some asshole in legal sues you because you didn't respond in time when a dev had a small problem they could've solved by looking in the source code for 5 minutes but wanted support instead. Way too risky.
- raverbashing 4y agoAgreed, this is only an example (but as you grow you can have someone look at your email - this is part of why it's a good idea to offer support contracts)