I love the commentary about investment in operations. They hire a finance- oriented CEO who doesn't invest in building out tooling and infrastructure. I don'

I love the commentary about investment in operations. They hire a finance- oriented CEO who doesn't invest in building out tooling and infrastructure. I don't. As bad as Gary is, he inherited a mess. One of the Southwest (computer, not meatspace) ops guys posted to reddit about how dysfunctional things are. That doesn't happen overnight. A former Southwest pilot posted an indictment on another forum. Some of the best bits: Instead of pulling bag carts up to planes with a tug....you had to PHYSICALLY pull them up to the plane. They did not scan luggage and MOST WN workers were against getting scanners because they felt it would take jobs. Hand counting bags, freight and mail in 2017 !!!! They don't have load planners. So they use a bungee cord at the cat and an ops agent lowers it down to the Ramp agent. Herb enjoys a cult of personality, but Southwest outgrew their britches decades ago. Aside from being a toxic little shit, Gary's biggest problem is that he didn't change much. If they're still managing bags manually then dealing with the backlog of luggage is going to be the most painful part of this whole meltdown. Potentially months until some people see their luggage again.