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It is impossible to quantify 'how much more money we made because nothing broke because we invested in making sure that didn't happen', and if it can't be quant
by Eisenstein 4y ago
It is impossible to quantify 'how much more money we made because nothing broke because we invested in making sure that didn't happen', and if it can't be quantified then for an MBA-type it doesn't exist. If it can be quantified, then it is now a goal to be reached and it better improve every quarter. This is good for certain kinds of businesses, like consumer goods, but terrible for others, like airlines and services.