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Not easy to discuss this political analysis. Not a lot about how, technically, things went wrong here. Those details about how the tech failed, why SWA couldnt
by rektide 4y ago
Not easy to discuss this political analysis. Not a lot about how, technically, things went wrong here. Those details about how the tech failed, why SWA couldnt adapt arent entirely mysterious & unspoken, but still arent super clear either. Saying that the bosses didnt get it is fine, but more elaboration on what they didnt get, how things really went so bad would be nice.
- csa 4y ago> but more elaboration on what they didnt get, how things really went so bad would be nice. The article addressed this, imho. 1. Software from the 90s was neglected (cost center that didn’t improve roi, with roi being a focus of the new CEO from 2004). 2. The software didn’t grow with the airline or contemporary circumstances that the front line people were aware of a notified the management of multiple times to no avail. Edit: This answers your question somewhat: https://www.reddit.com/r/SouthwestAirlines/comments/zxg6op/the_history_of_swa_destruction_from_within/ https://www.reddit.com/r/SouthwestAirlines/comments/zxg6op/t... The tl;dr is that the airline had grown but the processes were still largely manual rather than automated with a small enough margin of error that a bad storm might cause the system to collapse.