"Free customers are higher maintenance than paying customers. I think it’s because they aren’t paying, they show little or no attention to directions." This is

"Free customers are higher maintenance than paying customers. I think it’s because they aren’t paying, they show little or no attention to directions." This is true in my experience. We've experimented with limited support for people contacting support with pirated licenses. They take up more time, don't read manuals or use help, and ask dumber questions that would be answered by just a few minutes poking around. They are also more belligerent and much more likely to post negative reviews on discussion boards than paying customers. Not complaining, just observing. It is what it is.