I use 1password and I trust them way more than I trust myself, and think they are at least on par with competitors so I'm not trying to knock them in any way. T

I use 1password and I trust them way more than I trust myself, and think they are at least on par with competitors so I'm not trying to knock them in any way. That said, I think the problem with these breaches is the "unknown unknowns". If you've thought of the conditions they lead to a breach, I'd expect you to have addressed them as a professional password storage company. But there can always be failure modes they weren't considered. Maybe it's good to reassure customers that they are still safe. I think it's still a little smug. It reminds me of companies that didn't do layoffs explaining why they didn't have to do layoffs. Most don't plan to, but someday you may have to, and it's how you act when something bad does happen that's more important than how you act when everything is ok