Best part of the article: "we’re not juking the stats here by omitting “scheduled” downtime" Nice, you score some karma points there. Excluding "scheduled" do

Best part of the article: "we’re not juking the stats here by omitting “scheduled” downtime" Nice, you score some karma points there. Excluding "scheduled" downtime has always bugged me (including when my employer does it). When you're down you're down, thats kind of the end of the story. Whether or not your customer can do what they payed you for is all that matters to them.