3 ms·

And you can have mobile apps and a web portal in front of that and it won't help none.

• AnimalMuppet 4y ago
  It will make it faster than manual phone calls. "Faster" actually will help here. If nothing else, it will help the recovery not take so long.
  • inferiorhuman 4y ago
    You can have a non-computerized system that is more efficient. Apps can and do fail, and I'll go out on an unpopular limb and suggest that what most folks working in tech would still fail frequently enough to be problematic in an airline of this size. The problem is that their disaster recovery plan (assuming that there is one) is highly centralized. Southwest has each and every body calling the scheduling department one at a time. The proper design (and what most other airlines actually do) is to decentralize a wee bit and have, for instance, crews report to station managers who in turn call the scheduling department.
• mrandish 4y ago
  Mobile apps / web portals could have helped the part of the problem related to status updates of staff location/availability not ingested fast enough. Apparently communications ingest bottleneck was a significant part of why the overall problem tipped into an even worse runaway state with no viable recovery options short of "full reboot."