The phone reliance in this case is for dispatchers to know where crews and airplanes are. In the article crews will call in for location and assignment (where t

The phone reliance in this case is for dispatchers to know where crews and airplanes are. In the article crews will call in for location and assignment (where to go to serve a flight) but are on hold for hours because there's not enough people to talk to and, I guess, update something that looks like this: http://resources1.news.com.au/images/2013/08/02/1226690/468377-ad590286-fb63-11e2-a1a9-c626cb4df529.jpg http://resources1.news.com.au/images/2013/08/02/1226690/4683...