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I thought its pretty normal to reschedule a canceled flight by phone.
by sva_ 4y ago
I thought its pretty normal to reschedule a canceled flight by phone.
- Someone1234 4y agoIt isn't normal for an employer to not even know where flight crews even are physically located without a phone call and then additional phone calls to get them scheduled onto subsequent flights. Then you tack on a hugely understaffed call center and problems with their phone systems and you have a hell-storm.
- duped 4y agoAIUI the problem is they're using the same lines for passenger and crew rescheduling. So they don't know where their pilots and crew are and can't communicate with them when the lines get hammered with customers trying to reschedule their flights that are canceled because they don't know where their pilots and crew are to staff them.
- partdavid 4y agoThe phone reliance in this case is for dispatchers to know where crews and airplanes are. In the article crews will call in for location and assignment (where to go to serve a flight) but are on hold for hours because there's not enough people to talk to and, I guess, update something that looks like this: http://resources1.news.com.au/images/2013/08/02/1226690/468377-ad590286-fb63-11e2-a1a9-c626cb4df529.jpg http://resources1.news.com.au/images/2013/08/02/1226690/4683...
- deleted 4y ago[deleted]
- phpisthebest 4y agoI have more than a few flights cancelled in my travels, never once have I rescheduled by phone. It was always on the mobile app. 90% of my travel is on American or Delta