Yes. We had a nice home grown B2B helpdesk/ticket system that worked really well for our customers but we decided to ditch it for HelpScout and it has been a bi

Yes. We had a nice home grown B2B helpdesk/ticket system that worked really well for our customers but we decided to ditch it for HelpScout and it has been a big mistake. It just doesn't work for b2b and charges like $20/Agent when our home grown solution could be hosted on a $10 VPS with hundreds of customers on it and unlimited team members. It wasn't perfect but far better than us switching to Helpscout. I am almost reconsidering going back to the home grown solution even though it will require a bit of work since we haven't touched that code for 2+ years and almost retired that tool.