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FWIW Southwest is refunding fares and covering lodging, meals, and rebookings on other airlines. Not sure how much more we could ask for except the impossible “

FWIW Southwest is refunding fares and covering lodging, meals, and rebookings on other airlines. Not sure how much more we could ask for except the impossible “go back in time and don’t screw up.”

soared 4y ago
Seems like we can still ask for a fine, since having those things paid for doesn’t resolve massive headaches for all those people
denlekke 4y ago
i've read that they will be reimbursing some people for their meals/lodging/rebooking, which can be a huge burden for people with bad/no credit or savings. i also believe that DOT is only able to provide enforcement of reimbursements or vouchers for southwest because southwest had made promises that they would in the past i'd like to see all airlines required to provide the sort of compensation that southwest is providing here
- deleted 4y ago
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calbear81 4y ago
I’ll believe it when I see it, I am out of pocket $500 so far in chaining my own flights on other airlines to get to my destination after my SW flight on Christmas Eve was cancelled. They offered a rebooking only on their own routes on the 27th which would have been cancelled again in hindsight. I am finally headed to my final destination today 4 days later on another airline as I didn’t expect SW to pay for any of the extra costs.
bogomipz 4y ago
Reimbursing for lodging and meals by submitting a receipt at a later date is not the same thing as taking stranded customers out of the airport to a hotel and giving them food vouchers. There are plenty of people who have been stuck sleeping in airports because they can not afford to pay peak walk-up holiday rates for 4 or 5 days. Those people are sleeping at the airport. This is happening in Denver, Austin, Midway etc. The news media is chock full full of these no lodging horror stories. Further Southwest famously does not have interline or code sharing agreements with other carriers that would allow their agents to rebook passengers on a different airline. This is yet another detail of Southwest operations that is exacerbating the situation.
variant 4y ago
The market can more than solve this, if it's an issue. We don't need to impose yet another regulatory burden on an industry already nearly completely insulated from competitive forces that drive innovation.

soared 4y ago

Seems like we can still ask for a fine, since having those things paid for doesn’t resolve massive headaches for all those people

denlekke 4y ago

i've read that they will be reimbursing some people for their meals/lodging/rebooking, which can be a huge burden for people with bad/no credit or savings. i also believe that DOT is only able to provide enforcement of reimbursements or vouchers for southwest because southwest had made promises that they would in the past i'd like to see all airlines required to provide the sort of compensation that southwest is providing here

deleted 4y ago
[deleted]

calbear81 4y ago

I’ll believe it when I see it, I am out of pocket $500 so far in chaining my own flights on other airlines to get to my destination after my SW flight on Christmas Eve was cancelled. They offered a rebooking only on their own routes on the 27th which would have been cancelled again in hindsight. I am finally headed to my final destination today 4 days later on another airline as I didn’t expect SW to pay for any of the extra costs.

bogomipz 4y ago

Reimbursing for lodging and meals by submitting a receipt at a later date is not the same thing as taking stranded customers out of the airport to a hotel and giving them food vouchers. There are plenty of people who have been stuck sleeping in airports because they can not afford to pay peak walk-up holiday rates for 4 or 5 days. Those people are sleeping at the airport. This is happening in Denver, Austin, Midway etc. The news media is chock full full of these no lodging horror stories. Further Southwest famously does not have interline or code sharing agreements with other carriers that would allow their agents to rebook passengers on a different airline. This is yet another detail of Southwest operations that is exacerbating the situation.

variant 4y ago

The market can more than solve this, if it's an issue. We don't need to impose yet another regulatory burden on an industry already nearly completely insulated from competitive forces that drive innovation.