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I've been the lead on an insurance / vehicle appraisal platform for the past 3-4 years. One of the primary functions is scheduling the claimant to come in for a
by jackconsidine 4y ago
I've been the lead on an insurance / vehicle appraisal platform for the past 3-4 years. One of the primary functions is scheduling the claimant to come in for an appraisal; we used a platform called YouCanBookMe for the scheduling, wiring webhooks and API calls into the core product. We mostly used YCBM because the owner's previous experience. It was great initially, but I tremendously regret not refactoring YCBM out after the first year. It had a few outages and quirks that caused tremendous issues on our platform, all for a commodity of a function.
I actually wrote about this experience and the ultimate refactor. [0]
[0] https://koptional.com/article/nuanced-strategy-build-vs-buy https://koptional.com/article/nuanced-strategy-build-vs-buy
- vageli 4y agoThat's a great article. The divergence of domain is a really big sticking point that doesn't always rear its head until you scale up. I would be interested in reading more about the solution you built to replace it.
- cpursley 4y agoInteresting, we need to implement something similar but for real estate appraisal appointment scheduling. Any advice on modeling that all out?
- jackconsidine 4y agoHappy to talk and offer what I found- my email is jack at koptional dot com feel free to shoot me a message
- lostlogin 4y agoI’m not the OP, but was involved in a radiology booking platform. It still blows my mind how hard a problem this is and how poor the existing solutions are (that I have used). Hooking in staff rosters, asset availability, appointment reminders, holidays and the multitude of other quirks is daunting.