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If you collect emails with an opt-out method you shouldn't complain when some people flag you for spam. Paying customers didn't unsubscribe because they obviou
by yangez 15y ago
If you collect emails with an opt-out method you shouldn't complain when some people flag you for spam.
Paying customers didn't unsubscribe because they obviously had a higher level of engagement with the service. Of course free users won't keep track of every service they've signed up for, ESPECIALLY if they didn't explicitly say they wanted to be emailed.
I'm not a fan of freemium either, but this is more of a knee-jerk reaction to a perceived insult than any real insight into the business model.
- ColdAsIce 15y agoThe insight is, offering something for free isn't worth it. And why? Because free users cost more money than paying users when considering the headaches and work they cause.
- icebraining 15y agoWell, of course free users cost more money than paying users: they aren't paying! The question is: how many conversions of free to paid users did he get? Because it may still be better to have a business with lots of annoying free users than with no users at all.
- georgieporgie 15y agoWell, of course free users cost more money than paying users: they aren't paying! You're twisting his words. While it's obvious that free users will inherently incur a net cost, it's not obvious that the actual per-user cost of a free user is higher than that of a paying user. The latter is still a very interesting observation.
- rickmb 15y agoBy sending out unsolicited bulk mail, the owner caused most of his own headaches. Since when is offering a free services an excuse to steal from your clients afterwards?
- Ecio78 15y agoCheck this blog post about freemium, i've found it quite interesting: http://www.softwarebyrob.com/2010/08/18/why-free-plans-dont-work/ http://www.softwarebyrob.com/2010/08/18/why-free-plans-dont-... I haven't still decided yet about using freemium or not for the project i'm working on
- xxqs 15y agoit probably makes sense to sell the basic feature at low cost, but not completely free. People spend easily up to $10 without too much thinking.
- alanfalcon 15y agoUnless you're in the App Store and $1.99 is apparently their whole life savings (and in some cases it probably is).
- xxqs 15y agoin that case you definitely don't want any business with them anyway :)