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My American flight on Monday was delayed (crew rest requirement was the reason given, which actually means not enough crew). It was a connecting flight so once
by tehwebguy 4y ago
My American flight on Monday was delayed (crew rest requirement was the reason given, which actually means not enough crew). It was a connecting flight so once it was about 90 min delayed it wouldn’t be possible to make the other leg.
AA live chat said they couldn’t help (other than rebooking 2 days later which would be pointless) but when I called they were able to drop the connection inbound and outbound so I could drive to the hub city airport (cost me like 2 hours each way, nbd).
They fixed it in like 3 minutes on the phone but it seems like they have to do it in a super hacky way because I had to check in at the airport which was no fun with long holiday lines.
- AceyMan 4y agoYour claim: "crew rest requirement was the reason given, which actually means not enough crew" is incorrect. Consider: when a flight is delayed for a repair (maintenance delay) does that equal "not enough aircraft"? Carriers can't staff surplus crews any more than they can sit on spare aircraft, both which are small, very carefully computed quantities. It is a crew rest requirement delay.