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For the ~75,000 travelers directly impacted, it will probably have some long-term impact in their purchasing decisions. But for the 329,925,000 other Americans
by jlmorton 4y ago
For the ~75,000 travelers directly impacted, it will probably have some long-term impact in their purchasing decisions.
But for the 329,925,000 other Americans, many of whom have a long history and belief in Southwest’s reputation for customer service and fair policies? They will have forgotten by next week.
- dnissley 4y agoYeah but they're also possibly less the type to go out of their way to hunt for Southwest flights, which don't ever show up on aggregators
- ShredKazoo 4y agoI wonder if they'll need to start working with aggregators after this fiasco? (Assuming they start losing their current customer base)
- mnky9800n 4y agoThis actually is what prevents me from buying flights from them. The only time I do it is when someone asks for them specifically.