I hate that I might actually use this service. It feels really mean but I have to deal with my health insurance company and their complete inability to process

I hate that I might actually use this service. It feels really mean but I have to deal with my health insurance company and their complete inability to process a five figure medical claim that I have in writing from the company is covered and I had to pay out of pocket for. I’ve just been out the money for going on 4 months now and no movement despite the “we’ll process it in a month.”