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Regarding the employees, keep in mind that neither SWA (nor any other airline for that matter) have big software engineering departments. It's all outsourced to
by namdnay 4y ago
Regarding the employees, keep in mind that neither SWA (nor any other airline for that matter) have big software engineering departments. It's all outsourced to either generalist bodyshops for custom/peripheral systems (IBM, Accenture) or specialist shops for core (Amadeus, SABRE)
- rawgabbit 4y ago20 years ago I used to work for an airline. Back then Sabre was nothing more than the mainframe in Tulsa. All the APIs did nothing more than perform automated green screen commands. Has anything changed with Amadeus or Sabre? Or is it still mainframes behind the curtain?
- namdnay 4y agoThere are two parts to the IT: the airline backend and the distribution backend. For the airline backends, Sabre used to build custom single-tenant ones per airline, on mainframes. The SWA one was very old, hence their inability to charge for bags. The Sabre distribution system is common of course, again on mainframes Amadeus are eating them up, because their airline backend system is a shared multi-tenant setup, built on commodity hardware. Their distribution system used to be mainframes, but they managed to migrate away in the 2010s. Sabre is still alive, but only in North America, and Amadeus is slowly chipping away (WN, AC..)
- rawgabbit 4y agoThank you