In my experience, every airline will screw you if your not their frequent flyer. Fly once a year? No one is going to waive a fee or refund you anything. Might

In my experience, every airline will screw you if your not their frequent flyer. Fly once a year? No one is going to waive a fee or refund you anything. Might as well go for cheapest price. My wife's experience shows SWA as an exception in that.