> Disabled folks and veterans are put through the ringer daily for no good reason. And if you have the audacity to navigate the phone tree to a human and accid

> Disabled folks and veterans are put through the ringer daily for no good reason. And if you have the audacity to navigate the phone tree to a human and accidentally get off script (i.e. ask them a question that's literally not on their script, which you as the random disabled citizen can't possibly have visibility on), you had better check your privilege. Because they are not going to help you any more. You fell off the last leaf node in their knowledge graph and are now something foreign to them. It can get very Kafka-esque.