3 ms·

I just found out they have to provide some compensation or reimbursement, eventually: https://www.transportation.gov/airconsumer/airline-customer-service-dashbo

I just found out they have to provide some compensation or reimbursement, eventually: https://www.transportation.gov/airconsumer/airline-customer-service-dashboard?carrier_target_id=29851 https://www.transportation.gov/airconsumer/airline-customer-... Save your receipts, and submit a reimbursement request. Escalate if needed.

mdavidn 4y ago
That page describes Southwest's obligations after "controllable cancellations." When a cancellation is outside their control, Southwest only offers to "seek to arrange a discount" on accommodations. They list "weather" and "FAA-required crew duty limitations" as elements outside their control.
- hrunt 4y ago
  SWA has been telling affected passengers to keep their receipts for reimbursement later, so hopefully once things clear up, they will go beyond the letter of their policy to help make things right with their customers. No guarantees, but also not many options otherwise for those of us affected. Their brand is going to need it, so whatever that cost is will probably be worth it for them.
- 650REDHAIR 4y ago
  This hasn’t been weather related in days.
geekrax 4y ago
Or use credit card charge back and let them fight for you.