Our family was in San Jose last week when our Southwest flight was cancelled. It used to be that my first priority would be to go into the terminal and try to

Our family was in San Jose last week when our Southwest flight was cancelled. It used to be that my first priority would be to go into the terminal and try to talk to somebody. I figured they were the experts. From what I've read, the staff use an antiquated system that takes you from one airport to another, then they can try to get you from that city to where you want to go. That's why there's so much tapping of keys and why it takes so long. It's better to present them with a route that you've found on Google Flights or similar. The Southwest first flight out was supposed to be yesterday evening, the day after Christmas. In our case, the only thing we could find before Christmas was getting us from SJC to Seattle via Phoenix on Alaska. We ended up renting a car and driving home to Portland. Things got bad around Eugene - I stopped counting after 40 wrecked cars and semis - and got worse as you got closer to Portland.