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My family and I are stuck in Long Beach after our flight was cancelled. We called the airline and the next available flight is Saturday. No hotel compensation,
by eiiot 4y ago
My family and I are stuck in Long Beach after our flight was cancelled. We called the airline and the next available flight is Saturday. No hotel compensation, no partnerships with other airlines for rebooking on another flight. What a nightmare.
- samename 4y agoI just found out they have to provide some compensation or reimbursement, eventually: https://www.transportation.gov/airconsumer/airline-customer-service-dashboard?carrier_target_id=29851 https://www.transportation.gov/airconsumer/airline-customer-... Save your receipts, and submit a reimbursement request. Escalate if needed.
- mdavidn 4y agoThat page describes Southwest's obligations after "controllable cancellations." When a cancellation is outside their control, Southwest only offers to "seek to arrange a discount" on accommodations. They list "weather" and "FAA-required crew duty limitations" as elements outside their control.
- hrunt 4y agoSWA has been telling affected passengers to keep their receipts for reimbursement later, so hopefully once things clear up, they will go beyond the letter of their policy to help make things right with their customers. No guarantees, but also not many options otherwise for those of us affected. Their brand is going to need it, so whatever that cost is will probably be worth it for them.
- 650REDHAIR 4y agoThis hasn’t been weather related in days.
- geekrax 4y agoOr use credit card charge back and let them fight for you.
- nunez 4y agobudget airlines, like swa, don't interline or partner with other airlines to save money.