Are you referring to Social Security benefits counselors? They are notoriously difficult to get ahold of (in NM); you have to go in person and wait in a large r

Are you referring to Social Security benefits counselors? They are notoriously difficult to get ahold of (in NM); you have to go in person and wait in a large room for (usually) hours with several hundred people. And then what you’re told varies depending on the person.