4 ms·

I'm sure they know exactly where every plane and every flight crew is at every moment. My point about algorithmic complexity is that even with perfect knowledge

• anon84873628 4y ago
  The statements from employees indicate that SWA does _not_ know where flight crews are at every moment. When a flight is cancelled the downstream information is not updated accordingly. Crew have to call a phone line and speak to another human to update their information and assignments. With the large scale cancellations due to weather, that system was overloaded and fully collapsed. SWA had no choice but to cancel the majority of their flights while they sort out where the crews are at and how to schedule them next. The debacle is a direct result of lack of investment in modern software systems.
  • chasd00 4y ago
    heh i wonder if they've asked everyone to use their phones to share their location with their immediate supervisor. Then someone setup a spreadsheet in sharepoint and the supervisors are going at it.
• enneff 4y ago
  > I'm sure they know exactly where every plane and every flight crew is at every moment. The story being circulated by Sw employees is that this is the failure. The system needs to be manually updated when flights are cancelled or changed, and in this situation with a cascading failure they have completely failed to keep that data accurate. SW employees have said they have spent 24 hours on hold trying to inform the company where they are. I don’t think this has anything to do with algorithmic complexity.