Cloud doesn't solve badly designed processes or poorly written software, which seem to be at play with Southwest. Yes, it can help provide more stable infrastru

Cloud doesn't solve badly designed processes or poorly written software, which seem to be at play with Southwest. Yes, it can help provide more stable infrastructure and there are some (but by no means all) black swan events that can be mitigated simply by throwing more kit at the problem during a surge but it's no silver bullet.