> Companies need top-down decision-making, but those decision-makers need to spend more time on the front line. This is not rewarded so it doesn't happen. Mana

> Companies need top-down decision-making, but those decision-makers need to spend more time on the front line. This is not rewarded so it doesn't happen. Managers are rewarded for line goes up so they only focus on line goes up. If line ever doesn't go up it costs them money (advancement, compensation) even if there's little they could have done to make line go up.