My son is a freshman in a Research 1 level university. I'm quite shocked at how badly the "technological tooling" works.. Everything is done online, but nothin

My son is a freshman in a Research 1 level university. I'm quite shocked at how badly the "technological tooling" works.. Everything is done online, but nothing works as intended. They were given iPads, but the MDM blocks things like uploading files to browsers (needed to submit homework). The instructors time lock all lesson plans and assignments, which makes it impossible to plan ahead, but many of the assignment dates are also wrong, but none of the students can see that and point it out (back in my uni days.. in the 90s.. having a printed copy of the syllabus let us review the whole semester and point out any errors or omissions). Another typical scenario: students are invited to submit an assignment draft for extra credit. They submit it through the assignment portal. The assignment portal is set to allow only one submission per assignment, so they can't submit the final assignment online. The instructor will protest and say, "You were supposed to submit the extra credit via email, and no.. I won't accept the final submission via email." This is not clarified anywhere in any communication the instructor can point too, but the instructor has a zero tolerance policy with late submissions, or incorrect submissions. COVID hangover is still a thing -- most university offices are locked, you can't just walk into an advisor's office, or the financial aid office, or the scholarship office, or the dean's office, and ask for an appointment. Every office has a difference "behind a wall" means of requesting one -- some want email, some have a tool, some require a referral -- which means it's practically impossible to do the business of being a student without a monumental overhead and a lead-time tax. It's like this all day, every day, across all his classes. And the old canard -- we're paying for this. I also suspect a contributing factor, beyond "universities aren't enterprise orgs and can't effectively manage all this with a rotating cast of participants every semester", is the prevalence of part-time instructors -- they're just not invested enough to contend with all the complexities of all the difference university tooling required to run a class.