I don't shop at Amazon if I can at all help it, so as someone unfamiliar with the return flow: this actually sounds expected. Telling the person you're trying t

I don't shop at Amazon if I can at all help it, so as someone unfamiliar with the return flow: this actually sounds expected. Telling the person you're trying to scam "It's a new feature not built into the main app yet" sounds totally believable, and almost expected for a digital-first company like Amazon. And if a legacy retailer said the same thing, I would consider them mildly slow and fragmented, not necessarily scamming me. "Scammer" wouldn't be the first thing to pop into my head. Combined with how easy it is to get "support" from scammers instead of actual companies and high-pressure act-now tactics scammers use, and your wife was probably one of the few that caught on.