This is something you only see from indie FOSS developers nowadays. I used to do this, and my users were always delighted. They usually became pretty loyal to t

This is something you only see from indie FOSS developers nowadays. I used to do this, and my users were always delighted. They usually became pretty loyal to the project, and the quality of bug reports they submit got exponentially better as a result. It's a great strategy all around if you take an hour to care about another person.