It's a fair question. I think I'd want the following: All my property restored as it was (whether physically or through paying for replacement costs). Full re

It's a fair question. I think I'd want the following: All my property restored as it was (whether physically or through paying for replacement costs). Full reimbursement for replacement flights, clothes, rental cars, gas, food, and other expenses incurred due to their negligence. Some kind of additional multiplier on top of that as an apology for the stress inflicted. On my American flight tonight I added up just the total I've paid to fix Southwest's screwup, and it's already almost $1k before my luggage and not counting the refunded cost of my trip. My baggage foolishly contained at least one article of clothing which is genuinely irreplaceable. I don't know how I'd calculate the cost of that. So we're looking at two or three grand of compensation before I ever even consider being a customer again. I'm probably not worth it.