4 ms·
Bear in mind that many airlines allow ticketing staff at the airport (that is if they didn't get rid of them all, yes, I'm looking at you, British Airways at LH
by logifail 4y ago
Bear in mind that many airlines allow ticketing staff at the airport (that is if they didn't get rid of them all, yes, I'm looking at you, British Airways at LHR) much more leeway in terms of rerouting, particularly on other routes or indeed carriers.
We had this on 25 December, our flight to London was cancelled. Automatically rebooked to our destination later that day, but our party (2 adults, 3 kids) was split up across two separate flights several hours apart.
Of course I had already phoned in even before we got the rebooking. email, airline phone agent said that's what they have, both of those flights now full so no chance of getting us all together. Asked about other departure points, told no.
Queued at ticketing desk for 45 mins, asked to be reunited on flight to the same destination but from a different departure airport, 2h away, agent did it immediately, checked us in and handed over the new boarding passes.
Don't underestimate just how much changes when the tickets move to airport control at T-24h
- atdrummond 4y agoThe problem is WN doesn’t interline with other carriers. They can only rebook on other WN flights.
- logifail 4y ago> The problem is WN doesn’t interline with other carriers I've not had the pleasure of WN, but have used several European LCCs. There are some situations where good travel insurance is possibly the only thing you can rely on. Fix your own alternative travel (believe me, having been disrupted on Christmas Day this is sometimes easier said than done), demand a refund from your original carrier, and claim everything back from your insurer.