I’m seriously wondering about Southwest’s software systems at the moment. I was traveling with a youth sports team on American early this month. We had a flight

I’m seriously wondering about Southwest’s software systems at the moment. I was traveling with a youth sports team on American early this month. We had a flight cancellation that resulted in about 30 people needing to find new flights. You just popped open the app or website and were given multiple options to rebook. My brother had a flight canceled on southwest Thursday night. It was completely impossible to rebook or even cancel on their website at that point. The phone and physical lines were impossible, so we just booked a new flight for the following day in order to get him home for Christmas, it wasn’t even much more than his original flight. The next day his original reservation was “automatically rebooked” on a flight for Christmas morning. He kept the new booking and didn’t cancel the rebooked leg till he was wheels up. Craziest thing was the flight wasn’t full. He got an entire row to himself. The fact that southwest doesn’t seem to have the ability to let customers self rebook in situations like this seems to be a major IT/software failing.