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I was impacted by this. I had three flights canceled in four days. My bags are still somewhere in Denver. I ended up rebooking on American. I'm certainly going

I was impacted by this. I had three flights canceled in four days. My bags are still somewhere in Denver. I ended up rebooking on American. I'm certainly going to try to make Southwest pay for it, once their phone lines clear up. Southwest is going to need to go above and beyond to fix this or they're done in my book. I will choose a more expensive option over them. I'll choose a less direct route. This Russian Roulette but every chamber's loaded game has been an enormous, stressful waste of time. None of the hacks suggested here work when the customer service phone line is down, the website doesn't work, and every other flight is cancelled or full.

cjekel 4y ago
I hope your damages are minimal. What would it take for southwest to remedy the station for you? I know it's hard to say. You may never get your bags. I'm basically valuing any future southwest credit as $0. All of my air miles at $0 too :(
- ivraatiems 4y ago
  It's a fair question. I think I'd want the following: All my property restored as it was (whether physically or through paying for replacement costs). Full reimbursement for replacement flights, clothes, rental cars, gas, food, and other expenses incurred due to their negligence. Some kind of additional multiplier on top of that as an apology for the stress inflicted. On my American flight tonight I added up just the total I've paid to fix Southwest's screwup, and it's already almost $1k before my luggage and not counting the refunded cost of my trip. My baggage foolishly contained at least one article of clothing which is genuinely irreplaceable. I don't know how I'd calculate the cost of that. So we're looking at two or three grand of compensation before I ever even consider being a customer again. I'm probably not worth it.
  - hacym 4y ago
    Good luck.
- microtherion 4y ago
  > You may never get your bags. This year, I've had a perfect record: 3 air trips, and my luggage got lost on all 3. And yet every single bag got delivered eventually. If you think about it, it's a matter of geometry: Airports don't have infinite storage space, so much as they'd like to lose luggage permanently, airlines have to deliver it to customers to make room for new lost luggage. And as bad as most carriers are, they wont resort to outright wanton destruction of luggage.
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cjekel 4y ago

I hope your damages are minimal. What would it take for southwest to remedy the station for you? I know it's hard to say. You may never get your bags. I'm basically valuing any future southwest credit as $0. All of my air miles at $0 too :(

ivraatiems 4y ago
It's a fair question. I think I'd want the following: All my property restored as it was (whether physically or through paying for replacement costs). Full reimbursement for replacement flights, clothes, rental cars, gas, food, and other expenses incurred due to their negligence. Some kind of additional multiplier on top of that as an apology for the stress inflicted. On my American flight tonight I added up just the total I've paid to fix Southwest's screwup, and it's already almost $1k before my luggage and not counting the refunded cost of my trip. My baggage foolishly contained at least one article of clothing which is genuinely irreplaceable. I don't know how I'd calculate the cost of that. So we're looking at two or three grand of compensation before I ever even consider being a customer again. I'm probably not worth it.
- hacym 4y ago
  Good luck.
microtherion 4y ago
> You may never get your bags. This year, I've had a perfect record: 3 air trips, and my luggage got lost on all 3. And yet every single bag got delivered eventually. If you think about it, it's a matter of geometry: Airports don't have infinite storage space, so much as they'd like to lose luggage permanently, airlines have to deliver it to customers to make room for new lost luggage. And as bad as most carriers are, they wont resort to outright wanton destruction of luggage.

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