4 ms·

I wouldn’t doubt this, although a friend stuck at Denver yesterday told me he ran into a Southwest employee who couldn’t figure out where he was supposed to be

• yellow_lead 4y ago
  It's crazy that airlines can't keep their internal tools working.
  • mathattack 4y ago
    Underinvestment. Part due to a lack of demand the past 3 years, part due to a race to the bottom on pricing and quality that predates the pandemic.
    • yellow_lead 4y ago
      We've heard a lot of stories about scheduling systems getting overwhelmed at airlines in the past few years. I wonder if any airlines are making a push to modernize them. Or is the business so low margin that they can't afford it?
      • danaris 4y ago
        "So low margin" that they spent years doing major stock buybacks...
        • mathattack 4y ago
          From the shareholders perspective that may be better than trying a modernization that they can’t pull off.
          • danaris 4y ago
            I think the shareholders' perspective has been vastly overprioritized in recent decades, and it needs to take a back seat to the company's long-term health perspective, customers' perspective, the workers' perspective, and the overall health of the society's perspective.
      • mathattack 4y ago
        It’s hard and costly to modernize. Look how many companies can’t pull off an ERP upgrade in a good market, let alone such a cyclical one.
  • rasz 4y ago
    IT as a cost center