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That period also included a massive expansion of Southwest’s footprint— something like 18 cities. I fly a lot and never had much trouble with them until this la
by miguelazo 4y ago
That period also included a massive expansion of Southwest’s footprint— something like 18 cities. I fly a lot and never had much trouble with them until this last week. United and American have been far worse for me in terms of delays and cancellations, not to mention their disgruntled staffs.
- midoridensha 4y ago>not to mention their disgruntled staffs. Isn't this just normal for all American customer-service people? I guess it's relative though.
- miguelazo 4y agoNo. Southwest staff is almost never disgruntled. They're hired and known for their positive attitudes. The company culture is very different from other airlines, which is why there are a lot of books written about it.